Shipping policy
COA ART Shipping Policy
Thank you for shopping with COA ART. Many of our products are made to order, so production and delivery times may vary depending on the item and destination.
Apparel & Made-to-Order Products
Most COA ART apparel is produced after your order is placed.
Please allow approximately 2–5 business days for production before shipment. After production, most orders are delivered within approximately 5–12 business days.
In some cases, delivery may take longer depending on the product, destination, carrier, customs processing, holidays, or other circumstances outside our control.
Because our products may be produced at different fulfillment locations, items from the same order may occasionally arrive in separate packages.
Original Artwork
Original artwork is carefully packaged before shipment.
Processing time for ready-to-ship original artwork is generally 2–5 business days.
Delivery times vary depending on the destination, size of the artwork, carrier, and shipping service selected.
Certain original artworks may only be available for shipping to selected destinations. Available shipping options will be shown at checkout.
Free Shipping
When free shipping is offered on a product or order, there is no additional standard shipping charge at checkout for eligible destinations.
Any available expedited shipping options, if offered, may require an additional charge.
Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.
Please allow some time for the carrier’s tracking system to update after the shipping label is created.
Multiple Packages
Because some products may be fulfilled from different production locations, an order containing multiple items may arrive in more than one package.
You will not be charged additional standard shipping simply because an eligible order is divided into multiple shipments.
Delivery Estimates
Shipping and delivery dates are estimates and are not guaranteed.
Delays may occasionally occur because of:
- carrier delays
- severe weather
- holidays
- high order volume
- customs processing
- incorrect or incomplete delivery information
- other circumstances outside the control of COA ART
We appreciate your patience if an unexpected delay occurs.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at:
coa.art@outlook.com
We will do our best to make a correction before the order enters production or ships, but address changes cannot be guaranteed once fulfillment has begun.
COA ART is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Missing Packages
If tracking shows that your order has not arrived within the expected delivery period, please contact us at:
coa.art@outlook.com
Include your order number so we can review the shipment and help determine the next steps.
If a package is marked as delivered but cannot be located, please first check around the delivery location and with household members, neighbors, or the carrier.
We will assist where possible with carrier-related delivery issues.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
coa.art@outlook.com
Please include:
- your order number
- a description of the damage
- clear photographs of the item and packaging
We will review the issue and work with you on an appropriate resolution.
International Shipping
International shipping availability depends on the product and destination and will be shown at checkout.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
COA ART does not control these charges and cannot predict their amount.
International orders may experience additional delays due to customs processing.
Order Changes & Cancellations
Because many COA ART products are made to order, production may begin shortly after an order is placed.
If you need to request a change, contact us as soon as possible at:
coa.art@outlook.com
We cannot guarantee that changes or cancellations can be made once production or fulfillment has begun.
Questions
For shipping questions, please contact:
COA ART
coa.art@outlook.com